Breakages

All Breakages and Damage must be reported within 3 days of delivery.


Return Policy

Items Damaged in Transit
If any items were damaged in transit, we ask that you report it to us within 3 working days  . If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method .

Items Faulty on Arrival
If your items are faulty on arrival, you have 3 working days in which to inform us of the fault . Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method. We examine returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
 
If you change your mind
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used and must be 'as new' when returned to us. Once you've informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. Once the item is received  we'll issue a full refund for the product to your original payment method.